Privacy Policy

At Carmen Hui Art & Illustration ("we", "us", or "our"), we are committed to protecting your personal information and privacy.

This Privacy Policy outlines how we collect, use, and protect the personal data you provide to us when using www.carmenhui.com (the "Site").

By visiting or purchasing from our Site, you agree to the practices outlined in this Privacy Policy.

We may update this policy from time to time. Please check this page regularly to ensure you're happy with any changes.

What We Collect

We collect personal information that is necessary to provide our services and fulfil your orders. This may include:

Name
Contact details including email address
Mailing and billing addresses
Payment information (processed securely via third-party platforms)
Demographic information such as postcode, preferences, and interests
Information provided via customer surveys, competitions, or promotional offers
Cookie data to personalise your browsing experience (see “Cookie Policy” below)

How We Use Your Information

Your information helps us provide a better service and shopping experience. Specifically, we may use your data to:

Fulfil and deliver your orders
Process payments securely
Communicate order updates and customer support
Send promotional emails if you have opted in (unsubscribe anytime)
Improve our products, services, and website functionality
Run targeted advertising campaigns via platforms such as Facebook and Google

We may also share your data with trusted third-party service providers for order fulfilment, payment processing, marketing, and analytics — all of whom are contractually bound to keep your information secure and confidential.

Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

Security

We are committed to ensuring your information is secure. We use appropriate technical and organisational measures to safeguard the information we collect.

Please note that no method of transmission over the Internet or method of electronic storage is 100% secure, so while we strive to protect your personal data, we cannot guarantee its absolute security.

Cookies

We use cookies to help improve your browsing experience. Cookies are small files which are placed on your computer's hard drive. They help analyse web traffic or let you know when you visit a particular site.

You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Unsubscribe from marketing emails via the link at the bottom of each email.
Contact us directly at hello@carmenhui.com to request access to or correction of your data.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law.

Third-Party Services

We use third-party providers to manage parts of our business, including:

Payment processing (e.g. PayPal, Shopify Payments)
Shipping and fulfilment (e.g. Australia Post)
Email marketing (e.g. Klaviyo)
Website analytics (e.g. Google Analytics)

These providers may process your information outside of Australia. We ensure that any transfer of your information is done in accordance with relevant privacy laws.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (unless we are required to keep it for legal reasons)
Object to certain types of data processing

To exercise any of these rights, please contact us at hello@carmenhui.com

Questions?

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Carmen Hui Art & Illustration
hello@carmenhui.com
Sydney, Australia