SHIPPING ANNOUNCEMENT: Some shipments may be delayed as AusPost and other carriers are experiencing a lot more traffic than usual. It is recommended to choose the shipping option with tracking during this time so we can monitor its progress easily. We appreciate your patience and understanding during this time.
FREE LOCAL SHIPPING FOR ORDERS OVER $75

Shipping & Shop Policies

  • Your print(s) will be carefully packaged flat with backing board, a protective clear sleeve and sent in a rigid envelope to prevent it from bending. Please note: A2 and A1 prints will be shipped in a sturdy cardboard mailing tube. A1 prints will take around 2 weeks to process as it will be printed off-site via an external fine arts printer.
  • All items apart from custom illustrations or specified will be processed and shipped within 2-3 business days.
  • All express Shipping items apart from custom illustrations or specified will be processed and shipped via express post within 2-3 business days.
  • All items are shipped via Aus Post or Sendle.
  • Small items such as greeting cards, brooches, A4 prints will be shipped as a letter with no tracking. Larger items such as A3+ prints will be shipped as a parcel with tracking.
  • Original artwork will be shipped via express with signature on delivery

International Shipping

  • Small items are sent via Air Mail with no tracking. Please get in touch if you require tracking and I can get a quote for you.
  • The rest will be sent via Sendle with tracking and signature on delivery
  • Buyers are responsible for any customs and import taxes that may apply. Delays due to customs are out of my control. I will try and help as much as possible but it is ultimately your responsibility to follow up. Here's a list of postal or customs authorities in your country.

Digital Downloads

  • Once payment is confirmed. I will contact you within 2-3 days with your custom artwork for download.
COLLABORATIONS
Have an idea in mind? I'm always up for new projects.
Check out my portfolio for past collaborations.
LET’S HAVE A CHAT!
Send me an email at hello@carmenhui.com or fill in the form below.
I will get back to you within one business day.
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