FREE LOCAL SHIPPING FOR ORDERS OVER $75

Return & Exchanges

I gladly accept returns and exchanges on non-customised items
Just contact me within 14 days of delivery and ship items back to me within 30 days of delivery.
Please return items in its original condition, post in either a bend-proof envelope or mailing tube. You will receive a refund once I have received the return and the items are not damaged.

Cancellations are only possible after the item is shipped.
I usually ship items within 2 business days, please contact me as soon as possible if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

COLLABORATIONS
Have an idea in mind? I'm always up for new projects.
Check out my portfolio for past collaborations.
LET’S HAVE A CHAT!
Send me an email at hello@carmenhui.com or fill in the form below.
I will get back to you within one business day.
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